Shipping:
The shipment of your package Packages are generally sent on the same working day of receipt of payment if made by 12 am on the same day.
The expected delivery times may vary depending of shipping service you choose.
Depending on the availability and location of the product and the place of destination, delivery times may be longer.
Packages are shipped via express courier with tracking and signature delivery.
If you have special delivery requirements please contact us before choosing these options. Whichever type of shipment you choose, we will provide you with a link to track your package online.
Shipping costs include handling and packaging charges and postage.
The management costs are fixed, while the transport costs vary according to the total weight and volume of the shipment.
We recommend that you group your items in one order.
It is not possible for us to group two distinct orders placed separately, therefore the shipping costs will be charged for each of them. Your package will be sent at your own risk, but special attention is paid to fragile items.
The boxes are adequately sized and your items are well protected.
The products will be delivered by Carrier at home (At address provided by the customer in the purchase order) with the dates that the customer displays in the cart during the purchase phase,and,in the email received in the order confirmation
The status of the delivery can be viewed within each customer's user area
In special circumstances, which may be:
1) natural disasters (eg snow, floods);
2) high season (eg summer or Christmas period);
3) holidays (eg Christmas, Easter);
4) special events (eg Black Friday, Prime Day);
5) political events and contingencies;
deliveries may be delayed due to overloading of couriers and for reasons independent of the will of Momodive.
The customer is required to verify upon receipt of products ordered: (a) if the number of packages delivered corresponds to that indicated on the shipping document, (b) if the packaging is intact and (c) if the product was delivered to him it conforms to the Order of Purchase made.
The customer must sign the delivery note confirming "the integrity of the products subject to control"; if this does not happen, the customer can not contest the non-compliance of the Product and its quantity compared to what was ordered.
Returns:
Return accepted After receiving the item, the buyer must cancel the purchase within: 14 days Return shipping costs will be paid by: Buyer. For purchases made with PayPal, the customer can take advantage of the free return service regulated by PayPal which can be consulted from the following link: CLICCA QUI
Further details on the Return:
Your rights are protected by Legislative Decree 185/99 therefore you have the right to withdraw from the supply contract, even partially, without explanations, penalties or increased costs provided that the withdrawal is communicated within 14 working days from the date of receipt. of the goods by e-mail to the address [email protected], or through the Return procedure through your Account (recommended method) or registered letter A / R
All shipments made before having communicated their intention to exercise the right of withdrawal or all shipments that do not externally report a valid RMA code will be rejected to the sender.
In order to exercise the right of withdrawal, you must accept the following conditions:
A - The returned items must be in a state like new (i.e. as if they had never been used) with the same packaging, packaging material, and in any case with the same content present at when the goods are received;
B - In particular, by accepting this supply contract, the Customer declares, and assumes full civil and criminal responsibility, that the returned items have not undergone any type of mechanical, chemical or physical alteration. You cannot enjoy the right of withdrawal if: • points A or B above are not respected; • the products ordered by their nature cannot be returned; • the goods ordered have been expressly personalized or made to measure; • the goods ordered were not present in the catalog but were specially procured from behind your specific request; • the goods were purchased by a professional user or for resale, therefore in general all purchases invoiced with VAT It is advisable to use a plastic bag to protect the product from humidity, rain or dirt. Make sure the package has been closed properly. This will make the process easier and faster. In the event that an item is returned to us in unsuitable condition, we may have to send it back to you.
HOW TO MAKE A RETURN REQUEST?
To speed up the return process, follow these steps:
Step 1: Log in to your account Log into your account by entering your email and password. Enter the "Order History and Details" section, select the order, and choose the product / s you want to return and click on "Make A Return Note". Once the return request has been sent, we will proceed to validate it and you will receive a confirmation email. Go to "PRODUCT RETURN" and print the return note that you will need to include in the package. In the note you will find the shipping address and all the other information to proceed with the return.
Step 2: Prepare the package Once the label is printed, prepare the package. Make sure you pack the products well to ensure they are not damaged in transit. Please send us the product in the original box (without sticking scotch tape, adhesive tape or adhesive labels on the original box) and with all labels, warranty sheets, manuals, CDs, etc. (if any). Finally, attach the return label to the outer package. We recommend that you keep the shipping receipt or send with a courier that provides a shipment tracking number.
Step 3: Send the package to the address indicated on the return label within 5 working days of receiving the validation of the return request.Our address is: MOMODIVE Via A. Bianchi, 48 25124 Brescia (BS)
Step 4: Get your refund As soon as the package arrives and is checked, we will send you an email and, if the product is in perfect condition, we will confirm the refund of the amount paid. Remember that reimbursement times can be up to 15 working days. Remember that if you want to change the product for a different one, you will need to place a new order and pay again
Return Procedure Registered Mail with return receipt MOMODIVE DI LE ROSE FEDERICO - Via A. Bianchi, 48 - 25124 Brescia (BS). You can anticipate the registered letter in which you avail yourself of the right of withdrawal by e-mail to the e-mail address: [email protected] or by FAX to the number +39 030 8376045. In your communication of intent to exercise the right of withdrawal, you are required to indicate the date and order number, the date and the progressive number of the invoice and the description of the goods you intend to return. As soon as we have received your communication, we will send you all the instructions and the RMA number (return merchandise authorized) by e-mail. Within 5 working days of receiving the aforementioned communication, you must return the entire supply, or part of it, using the original packaging (the same with which you received the goods) and at your own expense.
It is mandatory to report the assigned RMA number on the outside of the package.